Setting Up Service
Once we receive your purchase order, you will be assigned a dedicated Scientific Project Manager responsible for your project’s success. Detailed instructions on how to ship your precious samples to the Dovetail Services Lab will be provided. Rest assured, once your samples arrive, they will be logged into our Laboratory Information Management System (LIMS) and tracked using a unique identifier through our entire process.
During your service project, your Project Manager will provide progress updates and let you know when completed. Upon completion, your data files will be transferred to you through a secure ftp server and, if your project includes delivery of libraries, those will be shipped to you. Our Service Team is dedicated to the success of your project and, should you have questions, are available to you at any point through the process. Now that you are more aware of Dovetail Services, how can we be of help?
Footnote: At Dovetail, we are committed to providing all our genomics services during the current COVID-19 crisis. Our lab personnel are following all recommended safety guidelines, and, while we are at a lower staffing capacity than normal, projects are still being delivered in a timely manner.